When Shenora Staten-Jordan’s father passed away from COVID-19 in the summer of 2021, she hoped a federal funeral relief program would help shoulder the cost of the unexpected loss. After days on hold, she gave up getting in touch with the people who could help. But the Federal Emergency Management Agency ultimately processed her aid claim shortly after News414 reported on the access difficulties that she and others faced. Staten-Jordan is seen on June 16, 2021 at her Milwaukee home with a picture of her family that includes her late father, second from right. (Will Cioci / Wisconsin Watch)